Frequently Asked Questions
Orders & payment
Which payment methods do you accept?
PayPal, plus major credit and debit cards through PayPal's secure checkout.
Is checkout secure?
Yes. Payments are processed by PayPal and our platform's encrypted checkout. We never see or store your full card details.
Can I change or cancel my order?
Yes, within 12 hours of purchase or any time before it ships. Email us with your order number.
Shipping
Where do you ship from?
From fulfillment warehouses in the United States and Europe, whichever is closest to you.
How long does delivery take?
Orders are processed in 1–3 business days. Delivery takes 3–8 business days in the US, 4–10 in the EU and UK, and 6–15 elsewhere. See our Shipping Policy.
Do you offer free shipping?
Yes — on orders over $49 to the US, Europe and the UK, $69 to Canada and $79 to Australia, New Zealand and Asia.
How do I track my order?
You'll receive a tracking link by email as soon as your order ships.
Why did my order arrive in several packages?
Items can ship from different warehouses. You are never charged extra for this.
Will I pay customs fees?
US orders ship from the US and EU orders from the EU whenever possible, so customs charges are rare. Other destinations may have local import fees.
Returns
What is your return policy?
You can return most items within 30 days of delivery. See our Refund Policy.
My item arrived damaged or wrong. What now?
Email us within 7 days with photos and we'll send a replacement or a full refund at no cost to you.
Still have questions?
Contact us — we reply within 1–2 business days.