Shipping policy

ValueVista ships from fulfillment warehouses in the United States and Europe. Each order is dispatched from the warehouse that can reach you fastest.

Where we ship

United States, Canada, United Kingdom, Ireland, Germany, Austria, Switzerland, France, Belgium, Netherlands, Luxembourg, Denmark, Sweden, Norway, Finland, Iceland, Spain, Portugal, Italy, Poland, Czech Republic, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Australia, New Zealand, Japan, South Korea and Singapore.

Processing time

Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email with tracking as soon as your order ships.

Delivery times (after processing)

Destination	Estimated delivery
United States	3–8 business days
European Union & United Kingdom	4–10 business days
Canada	6–12 business days
Australia, New Zealand & Asia	7–15 business days

Delivery estimates are not guaranteed and may be affected by carrier delays, weather or customs.

Shipping costs

Destination	Standard	Free standard shipping	Express
United States	$4.99	orders $49+	$12.99 (2–4 business days)
Europe & UK	$5.99	orders $49+	$14.99 (3–5 business days)
Canada	$7.99	orders $69+	—
Australia, NZ & Asia	$9.99	orders $79+	—

The exact cost for your address is always shown at checkout before you pay.

Multiple packages

Because we stock items in several warehouses, an order with multiple products may arrive in separate packages. You will never be charged extra shipping for this.

Customs, duties and taxes

Orders to the US ship from our US warehouse and orders to the EU ship from our EU warehouse whenever stock allows, so customs charges are rare. For other destinations, import duties or taxes may be charged by your country's customs authority and are the responsibility of the recipient.

Tracking

Every order includes tracking. If your tracking has not updated for 7 business days, contact us.

Lost or delayed packages

If your order has not arrived within 30 days of shipping, contact us and we will send a replacement or issue a full refund. Please make sure your shipping address is correct; we are not responsible for packages delivered to an incorrect address entered at checkout.